Amazon Virtual Customer Service Jobs €16/Hours

Job Details

Post NameAmazon Virtual Customer Service Jobs €16/Hours
Company NameAmazon
IndustryPrivate
Employment TypeFull Time
Working Hours8 Hour
LocationWork From Home, Germany
Min. SalaryEUR 16
Max. SalaryEUR 16 Per Hour
QualificationBachelor’s Degree

Job Description

The Delivery Station Liaison (DSL) team provides outstanding Customer Service from within the heart of Amazon’s Delivery Stations. The team provides support to customers who have experienced a failed delivery and require an urgent reattempt, as well as reducing Customer effort by pre-emptively addressing delivery issues before the customer even knows there was a problem.

The DE DSL Team is looking for an interim Team Manager to support one of our regional teams. A Team Manager sets the vision and culture of their team by creating individual and team performance expectations/goals, maintaining focus on improving customer satisfaction, identifying customer-impacting issues, and working with stakeholders to implement solutions.

Responsibilities

  • Remotely lead a team of 17-25 DSL agents
  • Analyze performance and metrics. Join Weekly Business Review calls with Group and Operations Managers to report on performance and share action plans where required.
  • Coach agents to continuously improve performance
  • Audit customer contacts and take part in calibration sessions to ensure we maintain a high bar for customer interactions
  • Engage with stakeholders from Amazon Logistics through reporting and regular calls. Represent the Voice of Customer in the Delivery Stations and solve problems preventing redelivery to customers
  • Join regular process improvement (“Gemba”) calls with DSL agents and peers
  • Travel to Delivery Stations (approx. 25% of the time) to visit teams and build relationships

Basic Qualifications

  • Educated to Bachelor’s Degree level or equivalent
  • 2-3 years of leadership and people management experience
  • Demonstrable experience in analyzing metrics and developing action plans based on outcomes
  • Prior usage of Microsoft Office including Excel using tools such as Pivot Tables and lookups
  • Proven ability to make and implement decisions
  • Proven ability to build and leverage relationships quickly
  • Strong change communication skills
  • Fluent in German and English
  • Comfortable and willing to work in a diverse environment, contributing to a diverse and inclusive workspace

Preferred Qualifications

  • Experience leading teams remotely and in a customer-facing environment
  • Second language to business-level Dutch
  • Strong interest in hiring and developing people in their respective roles

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